Member Advocate/Behavioral Health


: $58,530.00 - $78,380.00 /year *

Employment Type

: Full-Time


: Healthcare - Allied Health

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MEMBER ADVOCATE/BEHAVIORAL HEALTH Join Kelly Healthcare Resources and our team of compassionate, put people first individuals to fulfill immediate openings for a Care Senior Associate in Eden Prairie, MN today! In this role, you are responsible for representing the behavioral health department to all inbound callers within a call center environment and assuring caller s contact is positive. You will be educating customers on benefits, eligibility, referrals, non-clinical resources and assessing for potential risk of harm or substance abuse concerns. This position is an entry level role with opportunity for growth within the company. Don t miss this opportunity to build your career in the booming healthcare industry!Additional Responsibilities Include:

  • The primary responsibility of the Advocate role is answering calls from customers looking to access, understand, or utilize services.
  • Services calls in a warm and empathic manner as many of the calls are sensitive in nature.
  • Register participants in the intake system and opens case files.
  • Educate participants on their benefits based upon individual plan design and other clinical or non-clinical resources available.
  • Conduct an intake as needed to assess for presenting concern and risk of harm or substance abuse concerns.
  • Provide participants with names and phone numbers of nearest providers.
  • Write authorizations to ensure claims are paid correctly.
  • Provide follow-up calls to participants to ensure correct information is given.
  • Send eligibility requests to determine effective coverage dates or to verify correct benefits are loaded.
  • Send complaints to initiate grievance process for customers.
  • Multi-task by maneuvering through various computer programs and screens.
  • Completing additional tasks and projects as assigned.

Minimum Qualifications Include:

  • Bachelor s degree in mental health field or psychology/social work related field (can also include: family communications, health coaching, community/public health or other related major). This is a non-clinical role and does not require a license
  • Previous customer service experience or related position
  • Independently problem solve, with ability to function without constant supervision
  • Strong communication skills in order to effectively communicate with members, physicians, providers and plan leadership
  • A demonstrated ability to type effectively; with strong PC skills/word processing experience and ability to learn new computer software systems
  • Flexibility to work 5 am 1 pm shift 3 days per week and a weekend shift.

Why Kelly Healthcare? In addition to working with the world s most recognized and trusted name in Healthcare Staffing, Insurance Plan Advisors will enjoy working in a team oriented, energetic atmosphere with multiple perks, including;

  • Competitive hourly wages
  • Recognition and incentive programs
  • Kelly-sponsored Affordable Care Act health care coverage available for eligible employees
  • Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase and the coverage is portable*
  • Service bonus plan
  • Holiday pay plan
  • Weekly electronic pay options
  • Free online training campus available
  • Employee assistance program (EAP) available at no cost
  • Corporate discounts
  • Portable 401(k) plans

Join the team that puts hundreds of nursing, insurance, pharmaceutical, health management and medical education professionals to work every day. This position is not managed by a local branch. Please contact Kendra at directly with questions. Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services. Related Search Terms: Bachelor s Degree, Care Senior Associate, Insurance, Insurance Company, Managed Care, Healthcare Professional, Healthcare Admin, Healthcare Jobs, Medical Jobs, social work, mental health, Medicare, Medicaid, Medical Assistant, Healthcare Administration, Behavioral Health, Social Work, family communications, health coaching, community health, public health

Why Kelly?

As a worker today, it s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what s next is what we re all about. We know what s going on in the evolving world of work just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

At Kelly, we re always thinking about what s next and advising job seekers on new ways of working to reach their full potential. In fact, we re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Job Requirements:

Associated topics: advocate, family, field, mental health, msw, rww, sickle, tirr, violence, women * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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